Cancellation Policy

Customer Cancellation:

• Free cancellation is available up to 72 hours before the flight time.

• Customers are eligible for a full refund when cancellation is made within the allowed cancellation period.

• Cancellations made within 24 hours of departure, no refund of the booking amount.

• Failure to attend the pickup time will be considered a no-show and will be charged in full.

Weather & Safety Cancellation:

If a flight is canceled due to weather conditions or safety reasons, Grand Balloon Luxor will offer:

A full refund or rescheduling on the next available flight.

Refund processing may take 7–14 business days depending on the payment method and bank processing times.

Praise Received

Hear from those who soared with us

Floating over Luxor’s ancient temples at sunrise was a dream come true. The crew’s warmth made it unforgettable.

Lara M.

Cairo

Grand Balloon Team treatment from pickup to landing was flawless. Every moment felt like a scene from a cinematic masterpiece.

Omar K.

Alexandria

★★★★★

★★★★★